What is the cancellation policy?
Once your order is placed, it will be processed and shipped quickly. If you need to make any changes to your order, please contact us immediately. Otherwise, we may not be able to make changes to your order.
Once you approve the order acknowledgment and artwork approval, the order is initiated and production begins. If you require additional information or clarification, please contact your sales representative before approving those documents.
Cancellations are charged a $30 service fee plus any production charges accrued at the time. Production charges include, but are not limited to, art charges, paper or product proofs, setup charges, digitizing (embroidery), restocking fees (15% of item price), or shipping charges. These fees will be billed at GetPersonalizedPencils.com discretion.
The best way to avoid cancellation fees is to be 100% confident that you want to move forward with your order. Please make your selections carefully and thoughtfully.
What is the return policy?
Once blank items are decorated, no refunds or returns or exchanges. Blank returns will have a 20% restocking fee or $25, whichever is greater. If you wish to return an item, please contact Customer please contact us firstname.lastname@example.org within 5 days of receiving the package. No claims will be reviewed after 5 days.
If we are at fault, we will refund or exchange 100% of your order. If you approved the incorrect artwork we will not be able to issue any refunds. Our production team prints what is approved.
Not our fault? We’ll work with you.
We know mistakes happen. That’s why we try to accommodate as many returns and exchanges as we can - even some that aren’t our fault.
All blank item orders that are eligible for returns or exchanges must be within 5 business days of receiving the package as long as the order is under $1,000 (before shipping and tax). The order is returned or exchanged in its entirety. Shipping costs to return the merchandise are charged to the customer’s account.